Atelier 33. Privacy Policy

1. Introduction

Atelier 33. (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, why we collect it, how we use it, and your rights.

2. What Information We Collect

We may collect and process the following information:

• Name, address, email address, and phone number
• Date of birth
• Emergency contact details
• Medical information relevant to your participation in Pilates classes
• Payment information (if you pay online)
• Correspondence with us (emails, messages, forms)

3. How We Use Your Information

We use your information to:

• Manage class bookings and memberships
• Communicate with you about your bookings, classes, and updates
• Ensure your health and safety during classes
• Process payments
• Comply with legal and regulatory obligations

4. How We Store Your Data

Your data is stored securely, either electronically on password-protected devices or in locked files. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

5. Sharing Your Information

We do not share your personal information with third parties except:

• Where required by law or regulation
• With your explicit consent (for example, to share medical information with a healthcare professional)
• With service providers who help us operate our business (such as payment processors), who are required to keep your data secure

6. How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes set out above, or as required by law. When your data is no longer needed, it will be securely deleted or destroyed.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict how we use your data
• Withdraw your consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details below.

8. Changes to This Policy

We may update this policy from time to time.

9. Contact Us

If you have any questions about this policy or your data, please contact Emma Kelly at emma@atelier33pilates.co.uk.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk